Broadband Review Series:
Why use a broker?If a broadband service is in your near future, take the guesswork out of your search and contact a broker. Brokers are able to contact numerous providers in the time it would take you to have a conversation with one or two providers that may not even offer service in your area. Get quotes that are pertinent and relevant.
We recommend the use of brokers in the search for service and we also recommend using a broker to sign up for your service. Many people believe they can "beat the system" by contacting a broker to get pricing and other information as quickly as possible and will then go straight to the carrier believing they can get better service. This "end-run" process is actually a good way to cut yourself out of some of the biggest advantages of having a broker. Brokers don't mark up the price of services. They offer the same price you would get if you did go direct to the company. The advantage of ordering through a broker is that you will get a second channel of customer service. (As well as online rebate offers. Rebates NOT offered by the vendor, but rather offered through the brokerage service!) If the company is not performing to expectation you will always be able to go back to your broker who puts a significant volume through the carrier. A broker is much more likely to get the companies attention and have your problem solved. In our opinion, a broker is the only way to go!
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